Refunds & Cancellations

This policy covers two kinds of payment made through QR Dines: subscription fees paid by restaurants for the platform, and online payments made by guests for their meal at a participating restaurant.

• You can cancel your subscription at any time from your account or by contacting us.
• Cancellation stops future renewals and takes effect at the end of your current billing period; you keep access until then.
• Fees already paid for the current period are non-refundable except where a refund is required by law.
• If your plan includes a free trial, cancel before the trial ends to avoid being charged.

When you pay for a meal online, the payment is collected on behalf of the restaurant that served you. If something is wrong with your order, please contact the restaurant directly — or contact us and we will help coordinate with them.

• Orders cancelled before the kitchen begins preparation may be eligible for a full refund, at the restaurant’s discretion.
• Where a refund is approved, it is issued to your original payment method through our payment partner, Cashfree.
• Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

Email marteenmellachervu@gmail.com or call +91 91825 37703. Please include your order reference (or subscription details), the amount, and the date of the payment so we can locate it quickly.